Essential Steps for Establishing an Efficient Operations Centre
Defining the Purpose When defining the purpose of an operations centre, it’s crucial to identify business objectives that will guide its activities and decisions. Clear goals enable the centre to focus on what matters most and allocate resources effectively. To achieve this, start by reviewing your organization’s overall strategy and identifying key performance indicators (KPIs) that align with those objectives. *For example*, if the goal is to reduce downtime, KPIs might include mean time between failures (MTBF), mean time to repair (MTTR), or first-pass fix rates....